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| DELIVERY
Designersbrand offers FreeWorldwide Shipping on all orders. We use DHL, Fedex, Parcelforce, USPS, TNT or UPS depending on your location
Please allow 7 days after your payment date for the arrival of the order. We provide tracking numbers for your packages upon requests if you would like to track your package online.
Designersbrand pays for you in advance the customs duties.
Please indicate a valid telephone number with your address as we may contact you by phone if there is any problems with delivery.
RETURNS
By making a purchase, you agree the folowing ;
Please note that the return must be requested within 10 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error.
All returns and exchanges must be requested no later than 10 calendar days after receiving the product. The product must be sent back to Designersbrand within 10 days from the date of delivery. Please contact us to have the shipping address for return and please do not send the item back to the same address of shipping.
A 10% restocking fee on the entire value of the order (itm(s) + shipping) will be applied when returning the goods to us. The shipping cost will be paid by BrandsDrop only when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days. No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.)
Your purchase is shipped brand new. Items that you return to DesignersBrand must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.
Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in.
Can I exchange an item?
You can exchange an item by sending it back to us within 10 days from the receiving date. An exchange can be asked only once per item. We ship the exchange product when the original product is delivered back to us. Refunds are processed after checking returned items integrity and credits may take up to 10 days
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